How many outbound email accounts are supported in Customer Service Management?

• A. One
• B. Unlimited
• C. Two
• D. One per business service

Answer: (A)

Outbound email in Customer Service Management is configured to use a single, centralized account for all outbound communications. This setup ensures every customer-facing message originates from a consistent sender, which simplifies branding, deliverability, auditing, and tracking across cases and channels. With one outbound account, the system can reliably manage credentials and reputation for sending emails, and agents and customers have a predictable interaction experience. While you can still manage responses and replies through the same mailbox or use aliases within that account, the framework itself supports only one outbound email account for CS communications.