Does the Partner [sn_customerservice.partner] role contain the Customer [sn_customerservice.customer] role?

• A. Maybe
• B. Yes
• C. No
• D. Not sure

Answer: (B)

The idea being tested is how roles in ServiceNow CSM relate to each other. In this environment, the sn_customerservice.partner role includes the sn_customerservice.customer permissions, so a user who has the Partner role automatically has the capabilities of the Customer role as well. That means a partner can perform customer-related actions without needing to be granted the Customer role separately. Hence, the best answer is Yes.

Choices like Maybe, Not sure, or No don’t fit because the role design explicitly grants the Customer rights to anyone with the Partner role, making the inclusion definite rather than uncertain.