Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following?

• A. Knowledge Product Entitlements
• B. Data Policy
• C. ACL
• D. User Criteria

Answer: (A)

Access to knowledge articles is controlled by entitlements that are tied to what a customer owns. Knowledge Product Entitlements specify which knowledge products or articles a given customer or account can access based on their assets or the product models they have. This lets you expose only the articles relevant to the products a customer uses, and hide others they don’t own.

Data Policy governs how data is handled and stored, not which articles a user can see. An ACL (access control list) provides general permissions at a record level but isn’t specifically designed to gate knowledge content by customer assets or product entitlements. User Criteria can limit content visibility by user attributes, but for gating access based on the customer’s actual products and assets, Knowledge Product Entitlements is the appropriate mechanism.